Refund & Cancellation Policy

last updated — 27 august 2026

Try before you pay

Every account gets 2 free minutes of talk time before any payment is ever required. This is deliberate — it's your chance to try yap, hear a persona, and decide if it's for you before spending anything.

Credit purchases are final

Once you buy a credit pack, that purchase is final and non-refundable. We don't offer refunds for change of mind, unused minutes, or because a conversation didn't go the way you expected. Given the free trial above, you're always able to try yap before spending anything, so there's no surprise about what you're paying for.

Your credits never expire

Purchased minutes are yours for as long as your account exists — we don't run down or void unused credits after a certain date. If you buy 100 minutes and only use 20 this month, the other 80 are still there next month, and the month after that.

When we will make it right

"No refunds" covers a change of mind — it does not cover our mistakes. If something goes wrong on our end, we'll fix it directly by re-crediting your account, not by making you ask for a refund:

You're billed for a call that never actually connected (see the Terms of Service — billing only ever starts once a call is genuinely live, never at connection attempt, but if a bug ever causes this, tell us and we'll fix it).
A payment was captured by Razorpay but the matching credits never landed in your account.
You were charged twice for what was clearly a single purchase.

In any of these cases, contact us with your payment ID (from your Razorpay receipt or bank/UPI app) and we'll investigate and re-credit your account, typically within a few days.

Cancellations

There's no subscription to cancel — every purchase is a one-time credit top-up, not a recurring charge. If you simply want to stop using yap, you can do so at any time; your remaining credits stay on your account for whenever you come back.

How to reach us about a payment issue

Email brandit@solidexposure.com with your registered email and the Razorpay payment ID from your receipt. We aim to respond within 2 business days.

Terms of Service — the rules of using yap.
Privacy Policy — what happens to your voice and words.
About & contact — who's behind yap.